Order Cancellation

Order Cancellation

When is an order cancellation request accepted?

  • Customers are always allowed to cancel orders within 24 hours after placing successful orders.
  • For orders over 24 hours, we only accept order cancellation when the order has not been shipped.


To cancel an order, please send a request via email: support@Natanlee.com and provide complete information including: order number, order email, cancel the entire order or cancel a part of the order.

Refunds for canceled orders:

After receiving the request to cancel the order, we will review within 2 business days. If your request is approved, you will receive a refund corresponding to the value of the order to be canceled within 3 business days.

 

Any questions after ordering please contact us: support@Natanlee.com for the best advice!